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Inventory guide

Buying and exporting questions, answered.

Fifty practical answers covering vehicles, auctions, condition, payment, documents, shipping and support.

FAQ topic

General Questions

What vehicles do you export?

We export a wide range of Japanese vehicles including passenger cars, SUVs, vans, motorcycles, trucks, tractors, buses, commercial vehicles, and specially modified vehicles for people with disabilities.

Which countries do you export to?

We export vehicles worldwide. If your country permits the import of used or new Japanese vehicles, we can arrange shipping directly to your nearest port.

Do you sell both new and used vehicles?

Yes. We offer carefully inspected used vehicles as well as selected brand-new vehicles upon request.

Can I visit Japan and buy a vehicle in person?

Absolutely. Customers are welcome to visit our office, inspect vehicles, attend auctions with our buying agents, and complete their purchase in Japan.

Can you help me find a specific vehicle?

Yes. If the vehicle you want is not currently in stock, our purchasing team can source it from Japanese auctions and dealer networks.

FAQ topic

Vehicle Condition

Are your vehicles inspected?

Yes. Every vehicle undergoes a quality inspection before export. We also provide inspection reports and photographs whenever available.

Do you sell accident-free vehicles?

Yes. We can provide accident-free vehicles upon request. Auction sheets and inspection reports are available for eligible vehicles.

Can I see the auction sheet?

Yes. For auction vehicles, we provide the original Japanese auction sheet together with its English translation when available.

Can I request additional photos or videos?

Yes. We can provide extra photos, walk-around videos, engine videos, and live video inspections before purchase.

Are the odometer readings genuine?

Yes. We only export vehicles with verified mileage based on Japanese records and auction information.

FAQ topic

Buying Process

How do I buy a vehicle?

Simply select a vehicle, request a quotation, confirm your order, make payment, and we will arrange export to your destination.

Can you purchase vehicles from Japanese auctions on my behalf?

Yes. We provide a Personal Buying Agent service to purchase vehicles from major Japanese auto auctions.

Can I reserve a vehicle?

Yes. Vehicles can be reserved with a deposit while payment arrangements are being completed.

Do you accept custom orders?

Yes. We can source vehicles according to your preferred make, model, year, mileage, colour, transmission, and budget.

Is there a minimum order quantity?

No. You may purchase a single vehicle or multiple vehicles.

FAQ topic

Pricing & Payment

What payment methods do you accept?

We accept international bank transfers and other approved payment methods. Please contact us for the latest payment options.

Do your prices include shipping?

Shipping costs depend on your destination. We provide detailed quotations showing the vehicle price and shipping charges separately.

Are there any hidden charges?

No. We provide transparent quotations. However, import duties, taxes, registration fees, and customs charges in your country are the buyer's responsibility.

Can I pay in instalments?

Full payment is required before shipment.

Which currencies do you accept?

We generally accept payments in Japanese Yen (JPY), US Dollars (USD), Euros (EUR), and selected other major currencies.

FAQ topic

Shipping & Export

How long does shipping take?

Shipping time depends on the destination country and shipping schedule. Most deliveries take between 3 and 10 weeks.

Which shipping methods do you offer?

We offer:

  • Roll-on/Roll-off (RoRo)
  • Container Shipping
  • Air Freight (for motorcycles and selected vehicles)

Will I receive shipping documents?

Yes. We provide all required export documents including:

  • Bill of Lading
  • Export Certificate
  • Commercial Invoice
  • Packing List (if applicable)
  • Other documents required by your country

Can you ship multiple vehicles in one container?

Yes. We can arrange container shipments for multiple vehicles to reduce shipping costs.

Can I track my shipment?

Yes. Shipping details and vessel information will be provided once your vehicle has been loaded.

FAQ topic

Import & Registration

Can you help with import procedures?

Yes. We guide customers regarding export documents and general import procedures. Local customs regulations must be followed in your country.

Will my vehicle meet my country's import regulations?

Import regulations vary by country. We recommend checking your local requirements before purchasing. Our team can also assist you with available information.

Do you provide left-hand drive vehicles?

Japan mainly supplies right-hand drive vehicles. However, selected left-hand drive vehicles may be available upon request.

Can you modify vehicles before export?

Yes. We can arrange certain modifications including accessories, tyres, body kits, wheelchair equipment, and other requested upgrades.

Can I buy tax-free?

Exported vehicles from Japan may qualify for tax exemptions under Japanese export regulations. Local taxes and duties remain the buyer's responsibility.

FAQ topic

Special Needs Vehicles

What types of special needs vehicles do you sell?

We supply wheelchair accessible vehicles, disabled driver vehicles, patient transport vehicles, lift-equipped vans, and other mobility solutions.

Can you customise accessibility equipment?

Yes. Depending on the vehicle, we can arrange modifications such as wheelchair ramps, lifts, hand controls, swivel seats, and transfer equipment.

Do you export wheelchair accessible vehicles worldwide?

Yes. We export accessible vehicles to many countries, subject to local import regulations.

FAQ topic

Motorcycles

Do you export motorcycles?

Yes. We export Japanese motorcycles of all major brands including Honda, Yamaha, Suzuki, Kawasaki, and others.

Can you source rare motorcycles?

Yes. Our sourcing team can locate classic, vintage, collector, and high-performance motorcycles.

FAQ topic

Trucks & Commercial Vehicles

Do you export trucks and commercial vehicles?

Yes. We supply light-duty, medium-duty, and heavy-duty trucks, refrigerated trucks, dump trucks, cranes, and commercial vans.

Do you sell tractors and agricultural machinery?

Yes. We export Japanese tractors and agricultural equipment suitable for farming and commercial use.

FAQ topic

Warranty & Support

Do your vehicles come with a warranty?

Used vehicles are generally sold "as is" unless otherwise stated. Optional warranties may be available for selected vehicles.

What happens if my vehicle is damaged during shipping?

If shipping insurance has been arranged, claims can be processed according to the insurance policy.

Do you provide after-sales support?

Yes. Our customer support team remains available to assist you even after your vehicle has been delivered.

FAQ topic

Business Customers

Can dealerships purchase vehicles in bulk?

Yes. We welcome importers, dealers, wholesalers, and fleet buyers worldwide.

Do you offer wholesale pricing?

Yes. Competitive pricing is available for bulk purchases and long-term business partners.

Can I become your overseas dealer?

Yes. We are always interested in establishing partnerships with dealers and distributors around the world.

FAQ topic

Security & Trust

How do I know your company is legitimate?

We operate from Japan and provide transparent quotations, official export documentation, inspection reports, and professional customer support throughout the purchasing process.

Is my payment secure?

Yes. Payments are made through secure banking channels and handled according to our company procedures.

Can someone buy a vehicle on my behalf?

Yes. Authorised representatives may complete purchases with proper documentation and identification.

FAQ topic

Contact & Support

How can I request a quotation?

Simply fill out the quotation form and our sales team will prepare a personalised quotation.

How quickly do you respond to enquiries?

Most enquiries are answered within one business day.

Which languages do you support?

We primarily provide customer support in English and Japanese. Additional language support may be available upon request.

How can I contact customer support?

You can reach us via email, telephone, WhatsApp, or through the contact form on our website. Our team is happy to assist you throughout the buying and export process.

Still deciding what to buy?

A Personal Buying Agent can turn your budget and intended use into a practical shortlist.

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